Welcome to Clobys accessibility commitment. We are dedicated to ensuring that our website is accessible to individuals with disabilities. Our goal is to provide an inclusive and seamless online shopping experience for all our visitors. If you encounter any accessibility issues or require assistance, please contact our accessibility coordinator.
Accessibility Commitment
At Clobys, we are committed to making our website accessible to everyone, including those with disabilities. We strive to adhere to web accessibility standards and make continuous improvements to ensure that all visitors can navigate and engage with our site effectively.
Last updated: 10.10.26
Clobys is committed to making https://www.clobys.com/ usable for everyone, including people with disabilities. We want all our customers to be able to browse, shop, and get support from us independently and with confidence.
1. Our Goal
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, which is the standard referenced by European accessibility rules. We see accessibility as an ongoing effort, not a one-time task, and we continue to improve our website as we learn.
2. What We Do
To make our website easier to use, we work to:• Use clear, readable text with sufficient contrast between text and background• Allow the website to be navigated with a keyboard alone• Add descriptive alternative text to product images and other meaningful images• Use proper headings and page structure so screen readers can understand the content• Make forms and the checkout process clear, with labelled fields and helpful error messages• Ensure the site works on different devices and screen sizes, and when text is enlarged• Avoid content that flashes or moves in ways that could cause problemsOur website is built on the Wix platform, which provides accessibility features and tools that we use and keep up to date.
3. Known Limitations
We are working to fix known issues, but some parts of our website may not yet be fully accessible. For example:• Some older product images may be missing descriptive alternative text• Some content provided by third parties (such as payment pages, embedded videos, or social media) is outside our direct control• [Add any known issues here]We are working on these and aim to resolve them by [date or "as soon as possible"].
4. Need Help or Found a Problem?
If you have trouble using any part of our website, or you need information in a different format, please contact us. We will do our best to help you and to fix the issue.Email: support@clobys.com
Please tell us which page or feature caused the problem, what device and browser or assistive technology you were using, and how we can reach you. We aim to reply within [7] business days. If you prefer, we are also happy to take your order by email.
5. Complaints
If you are not satisfied with our response, you can contact the relevant Danish authority responsible for supervising accessibility requirements. [Insert the correct authority and link after checking current Danish guidance.]
6. Review of This StatementWe review this statement and our website's accessibility regularly, and whenever we make significant changes to the site. This statement was last reviewed on [date].Clobys Mail: support@clobys.com