Refund Policy
Refund PolicyLast updated: 10.10.26
This Refund Policy applies to purchases made on https://www.clobys.com/category/all-products from Clobys Shop in Denmark. It should be read together with our Terms & Conditions. Nothing in this policy limits your statutory consumer rights under Danish and EU law.
1. Your 14-Day Right of Withdrawal
If you are a consumer, you may cancel your order and return the goods within 14 days of receiving them, without giving a reason. If your order arrives in several deliveries, the 14 days start when you receive the last item. To cancel, send a clear statement to support@clobys.com with your name, order number, and the items you wish to return. You can do this any time within the 14-day period.
2. How to Return an Item1. Email support@clobys.com to tell us you are withdrawing from your purchase.2. Pack the goods securely, preferably in the original packaging, with all tags and accessories.3. Send the goods to the address below no later than 14 days after you told us you are cancelling: Clobys 4. Keep your proof of postage until your refund has been received.You pay the direct cost of returning the goods [unless the return is due to our error or a defect]. We recommend using a tracked shipping method, as you are responsible for the goods until we receive them.
3. Condition of Returned Goods.
Goods should be returned in the same condition as you received them. You may try or inspect items as you would in a physical shop, but if you have handled the goods more than necessary, we may deduct a reasonable amount for any loss in value. Items that show signs of use, damage, or missing parts may be refused or refunded only in part.
4. Your Refund• Amount: We refund the price of the returned goods and the original standard delivery cost. If you chose a more expensive delivery option than our standard one, we do not refund the extra cost.• Timing: We will issue your refund no later than 14 days after we receive your withdrawal notice. We may wait until we have received the goods back, or until you show proof that you sent them, whichever comes first.• Method: Refunds are made to the same payment method you used for the order, at no cost to you. Depending on your bank or payment provider, it may take a few additional business days before the money appears on your account.
5. Items That Cannot Be Returned
The right of withdrawal does not apply to:• Goods made to your specifications or clearly personalised• Sealed items not suitable for return for health or hygiene reasons, if the seal has been broken after delivery• Goods that spoil quickly or have a short shelf life• Digital content you have started to download or stream with your consent[Remove or adjust the items that don't apply to your products.]
6. Defective or Damaged Goods
If your item arrives damaged or turns out to be defective, you have a 1-year complaint period (reklamationsret) under the Danish Sale of Goods Act, which is separate from the 14-day withdrawal right.Please contact us at support@clobys.com as soon as you discover the problem, with your order number and a description and photos of the issue. Depending on the situation, we will offer repair, replacement, a price reduction, or a full refund. If the complaint is justified, we cover the return shipping costs and refund you accordingly.Damage in transit should be reported to us and, if possible, to the carrier as soon as you notice it.
7. Wrong, Missing, or Late ItemsIf you received the wrong item, an item is missing from your order, or your order has not arrived within the expected delivery time, contact us at support@clobys.com and we will investigate and put it right. This may include sending the correct item or issuing a refund.
8. Exchanges
We do not process exchanges directly. If you would like a different size, colour, or product, please return the original item for a refund and place a new order. [Or: describe your exchange process here if you offer one.]
9. Cancelling Before Shipping
If you want to cancel an order that has not yet been shipped, contact us as soon as possible at support@clobys.com . If the order has not been dispatched, we will cancel it and refund you in full.
10. Questions and Complaints
If you have any questions about returns or refunds, contact us at [email address] or [phone number]. If we cannot resolve a dispute, consumers may submit a complaint to the Danish Consumer Complaints Board (Forbrugerklagenævnet) at naevneneshus.dk.