Terms & Conditions
Last updated: 10.10.26
About Us
These terms apply to all purchases made on https://www.clobys.com/ Clobys, operated by: Clobys. Email: support@clobys.com .By placing an order, you confirm that you have read and accepted these terms.
1. Eligibility
You must be at least 18 years old to place an order, or have your parent or guardian's consent.
2. Orders and Contract
When you place an order, you will receive an order confirmation by email. The contract between you and Clobys is concluded when we send this confirmation. We reserve the right to cancel an order, for example if a product is out of stock, if a price was displayed incorrectly, or if we suspect fraud. If we cancel, you will receive a full refund of any amount already paid.
3. Prices and Payment
All prices are shown in USD and include Danish VAT (25%) unless stated otherwise. Delivery costs are shown at checkout before you complete your order.We accept the following payment methods: [e.g. Visa, Mastercard]. Payment is processed securely by Stripe. We do not store your full card details. Your card is charged when the order is shipped / when the order is placed [choose one]
.4. Delivery
We deliver to United States. Estimated delivery time is [1–23] business days after your order is confirmed, unless otherwise stated on the product page. If delivery will be delayed by more than [4] days, we will notify you by email.The risk of loss or damage passes to you when the goods are delivered to you or to a person you have designated. Please check your package on delivery and report visible damage to the carrier and to us as soon as possible.
5. Right of Withdrawal (14 Days)If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The period starts on the day you receive the goods (for orders with several items delivered separately, on the day you receive the last item).To withdraw, send us a clear statement (for example by email to support@clobys.com) stating that you wish to cancel your order. You may use the model withdrawal form, which we will gladly send on request, but you are not required to.Returning the goods: Send the goods back to us without undue delay and no later than 14 days after you notified us of your withdrawal. You pay the direct cost of returning the goods [unless we state otherwise]. Goods must be returned in the same condition as received. You are liable for any reduction in value caused by handling beyond what is necessary to inspect the goods, as you would in a physical shop.Refund: We will refund the price of the goods, and the standard delivery cost, no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have documented that you have sent them. Refunds are made using the same payment method you used for the order.Exceptions: The right of withdrawal does not apply to, among other things:• Goods made to your specifications or clearly personalised• Sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery• Goods that spoil quickly or have a short shelf life• Digital content that you have started to download or stream with your consent[Remove or adjust the exceptions that don't apply to your products.]
6. Complaints and Defective Goods
Under the Danish Sale of Goods Act, you have a 1-year complaint period (reklamationsret) from the date you receive the goods. If the goods are defective, you may be entitled to repair, replacement, a price reduction, or cancellation of the purchase, depending on the circumstances.You must notify us of a defect within a reasonable time after you discover it. A complaint made within 2 months of discovering the defect is always considered made in time. Contact us at [email address] with your order number and a description of the problem (photos are helpful).The complaint right does not cover damage caused by incorrect use, normal wear and tear, or accidents.
7. Warranties
Any warranty provided by the manufacturer is stated on the product page or in the product documentation. Such warranties are in addition to, and do not limit, your statutory rights.
8. Intellectual Property
All content on the Website, including text, images, logos, product descriptions, and design, belongs to Clobys or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use any content for commercial purposes without our written permission.
9. Personal Data
We process your personal data in accordance with the GDPR and Danish data protection law. See our [Privacy Policy] for details on what data we collect, why, how long we keep it, and your rights.
10. Account SuspensionIf you have a customer account, we may suspend or close it if you breach these terms, misuse the Website, or attempt fraud. You may close your account at any time by contacting us.
11. Changes to Our Offering and These TermsWe may change products, prices, and these terms at any time. The terms in force when you place your order are the ones that apply to that order.
12. Liability and Force MajeureNothing in these terms limits liability that cannot be limited under Danish law, including liability for intent or gross negligence, or your statutory consumer rights. We are not liable for delays or failure to perform caused by events beyond our reasonable control, such as natural disasters, strikes, war, pandemics, power or internet outages, or carrier disruptions.
13. Governing Law and ComplaintsThese terms are governed by Danish law. If you are a consumer and we cannot resolve a dispute, you may submit a complaint to the Danish Consumer Complaints Board (Forbrugerklagenævnet) at naevneneshus.dk. If you live in another EU country, you also keep the protection of the mandatory consumer laws of your country of residence.