Shipping Policy
Last updated: 10.10.26
This Shipping Policy explains how Clobys prepares, ships, and delivers your orders from https://www.clobys.com/. It should be read together with our Terms & Conditions and Refund Policy.
1. Where We Ship
We currently deliver to: [Denmark / the EU / list of countries]. If your country is not listed at checkout, we are unable to ship there at the moment. [Contact us and we'll let you know if we can arrange it.] Email: support@clobys.com
2. Order Processing
Orders are processed within [1–7] business days after payment is confirmed. Business days are Monday to Friday, excluding Danish public holidays. Orders placed on weekends or holidays are processed the next business day within 1-7 business days. During busy periods such as Black Friday or Christmas, processing may take a little longer, and we will tell you if so.You will receive an order confirmation by email when you place your order, and a shipping confirmation with tracking information when it is dispatched.
3. Delivery Times and CostsDestinationCarrier / serviceEstimated deliveryCostDenmark[PostNord / GLS / DAO][2–25] business days[XX DKK][Nordic countries][Carrier][2–25] business days[XX DKK][EU][Carrier][2–25] business days[XX DKK][Free shipping on orders over [0 DKK] within Denmark.]Delivery times are estimates, counted from the day your order is dispatched, and are not guaranteed. Exact shipping costs are always shown at checkout before you pay.
4. Tracking Your Order
Once your order has shipped, we will email you a tracking number and a link to follow your parcel. Tracking updates may take up to 24 hours to appear after dispatch. If you have not received tracking information within [X] business days of ordering, contact us at support@clobys.com
5. Delivery Address
Please check that your name, address, phone number, and email are correct before you complete your order. We cannot change the address after the order has been dispatched. If you made a mistake, contact us as quickly as possible and we will try to help before shipping. If a parcel is returned to us because of an incorrect or incomplete address, or because you did not collect it, we may charge reshipping costs.
6. Parcel Pick-Up PointsIf you choose delivery to a pick-up point, you will receive a notification when your parcel is ready. Parcels are normally held for [7–14] days. Parcels not collected in time are returned to us, and we will contact you about reshipping or a refund (minus return shipping costs).
7. Customs, Duties, and TaxesOrders within the EU are shipped with Danish VAT included in the price, and no extra customs fees apply. [For orders shipped outside the EU, import duties, taxes, and customs clearance fees may apply and are the responsibility of the recipient. We have no control over these charges and cannot estimate them in advance.]
8. DelaysWe do our best to deliver on time, but delays can occur because of carrier disruptions, weather, customs, or other events outside our control. If your order is delayed beyond the estimated delivery time, please contact us at [email address] and we will investigate with the carrier. If delivery is significantly delayed, you may have the right to cancel and receive a refund under Danish consumer law.
9. Damaged, Lost, or Missing Parcels• Damaged on arrival: Please check your parcel when you receive it. If it is visibly damaged, tell the carrier and contact us within [48 hours] with your order number and photos of the packaging and the item.• Lost parcels: If your tracking shows no movement for [20] business days or your parcel has not arrived within [8] days of the estimated delivery time, contact us and we will start a trace with the carrier.• Missing items: If something is missing from your order, contact us and we will resolve it.In all these cases, we will arrange a replacement or refund once the issue is confirmed. The risk of loss or damage passes to you when the goods are delivered to you or to a person you have designated, as described in our Terms & Conditions.
10. Contact
Questions about shipping? Contact us at support@clobys.com .Clobys · support@clobys.com